Statements of Intent podcast

Tune in to our guest conversations and the odd solo show to hear eCommerce leaders share their statement of intent. Expect personal promises and guiding principles aimed at breaking the status quo gripping online retail.

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Insight
Episode 20
Ecommerce has problems... Season 1 recap
Talking to himself
with
David Mannheim
Founder, Made With Intent
Insight
Episode 19
Why website optimisation fails
Talking to himself
with
David Mannheim
Founder, Made With Intent
In-Session
Episode 18
Treat customers like you'd treat your friends
Talking to himself
with
Jonny Longden
Group Digital Product Officer, Boohoo
Insight
Episode 17
Personalisation is nothing without relevance
Talking to himself
with
Tim Ryan
Digital Director
In-Session
Episode 16
Treating customers as numbers damages brand
Talking to himself
with
Martin Sheerin
Director of Digital Product, N Brown Group
Insight
Episode 15
Be relevant for each shopping experience
Talking to himself
with
Matthew Gratze
Digital & Customer Director
In-Session
Episode 14
Online retail can learn from physical retail
Talking to himself
with
Richard Chapple
Co-founder, The Growth Foundation
In-Session
Episode 13
Ecommerce neglects 40% of society
Talking to himself
with
Janis Thomas
Managing Director, Look Fabulous Forever
Insight
Episode 12
Personalisation requires more than surfacing content
Talking to himself
with
Tom Bailey
VP Product Analytics, Made With Intent
In-Session
Episode 11
Put yourself in the customer's shoes
Talking to himself
with
Cameron Goldie
Head of Ecommerce, Grenade
Insight
Episode 10
Better metrics are allied to a mission
Talking to himself
with
Sienne Veit
Founder & CPO, Invisible Stuff
In-Session
Episode 9
Choose progress over perfection
Talking to himself
with
Nik Fletcher
Head of Digital Experience, Rapha
Insight
Episode 8
Don't be short-term focused
Talking to himself
with
Sean Ellis
Author, Hacking Growth
In-Session
Episode 7
Move from customer service to customer care
Talking to himself
with
Martin Newman
Founder, The Customer First Group
Insight
Episode 6
It isn't about technology, it's about people
Talking to himself
with
Paul Prior
Head of Digital, Three
In-Session
Episode 5
Cultivate connection and shared moments
Talking to himself
with
Thibaut Pugin
VP Software Engineering, Gousto
In-Session
Episode 4
Losing purpose as you scale
Talking to himself
with
Chris Sheard
eCommerce Director, Castore
Metrics
Episode 3
Don't chase the sale, build the brand
Talking to himself
with
Matthew Lawson
Chief Digital Officer, Ribble Cycles
Metrics
Episode 2
Put people before process
Talking to himself
with
Ed Deason
Customer Experience Expert
Insight
Episode 1
Don't forget the person in personalisation
Talking to himself
with
David Mannheim
Founder, Made With Intent